Privacy Policy

Protecting one's online privacy is a growing concern and we want you to know that we take this matter very seriously.
We understand that whenever you give us personal information you trust us and expect us to act in a trustworthy and responsible manner.
The intention of our conduct is to provide you with safe, secure and reliable services and to improve our systems and services to give you a continuously better user experience.  We shall never collect any information about you that does not serve this overall purpose.

For as long as you use our services, products and the BackupBob website you give your consent  that we may use any information you give us in a manual or electronic way for the purposes and in the manner as described in this Privacy Policy.

What personal information do we collect?

During the purchase process we ask you to input your personal data such as name, email address etc. This information is needed for us to process your order and to create a valid invoice as proof of your purchase.
We may use this information to contact you with important information about security issues, planned maintenance and to send you notice of service expiration. Furthermore the law requires us to keep record of customers for our bookkeeping.

We do not permanently store any of your credit card information but we need it to complete your purchase.
When the order is processed we delete all information regarding the credit card you used during the order process.

From time to time we may send you our newsletter containing special offerings and news of general interest related to your products.
We dislike spam as much as you do and we promise to do our best to keep newsletters and offers relevant to you.
Whenever we send out a newsletter it will include information about how to unsubscribe.

The BackupBob website makes use of internet cookies to enhance the experience of your visit on our site. The cookies we use does not include any kind of information that can be used to identify you personally and are solely stored in your own computer's browser data storage.
We do not know the identity of users merely browsing our website and we respect your right to decide when its time for us to know more about each other.

Some links on our site may lead to external websites. These websites are not controlled by us and are not covered by this Privacy Policy.
You should refer to the privacy policies of the respective sites.

What do we do to protect your privacy?

We take all reasonable steps to protect your privacy. Our singlemost effective way of protecting you is to never store any kind of information that we don't have a specific purpose for. We don't collect or keep any information 'just in case'.

When you provide us with potentially sensible information like credit card numbers, upload files to your backup storage etc. we make use of encryption and secure connections. We will never use this information for marketing purposes without your expressed permission.

We never sell or exchange any information about you except when necessary in order to deliver our services to you or in connection with the delivery of these services (for instance if you contact our support department) or if presented with a valid court order requiring us to do so.

In case we need to provide information about you to a third party as per the above stated  purposes we will only provide the minimum required information necessary to fulfill our obligations.

How do we protect your backup data?

BackupBob is an online storage service and as such it enables you to upload and store digital content such as text documents, photos and other forms of binary data. We use a 'double blind' procedure which means that the files you upload are stored at our partners' data storage facilities and BackupBob has no way of accessing these files what so ever.
Likewise information that is available to our storage partners are limited to your first and last names and what else is necessary to verify your logon information and provide you access to your own data. Thus they do not have access to your credit card information, your street address etc.

You data is stored at our partner's state of the art data centers and every reasonable effort is made to keep your data safe. This includes using redundant networks and storage devices as well as automatic climate control of the server environment and strict physical access policies.

Our partners enforce strict internal procedures and systems to ensure that the staff or others cannot access or view the content of your files.
They will never contact you and will never ask for your password or any other sensible information and you should never ever honor such requests since they would fraudulent.

BackupBob will never ask you for your login information, password etc. In case we shall request you to update your account info we will include your first and last names as a way to let you know that the request is valid and came from BackupBob.

Under what circumstances do we share your data with others?

BackupBob will not otherwise disclose its customers' personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of BackupBob, BackupBob's customers, or others, or where we have a good faith belief that the law requires such disclosure. We also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that BackupBob or its partners stores or transmits for its customers. The circumstances under which BackupBob will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer
  • it is necessary to protect the legitimate interests of BackupBob, its partners and its customers
  • it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that BackupBob determines in its sole discretion to be valid and enforceable
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by BackupBob and appear to pertain to the commission of a crime.
We disclaim any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through our own or our partners' facilities by customers or others. We will, however, review, delete or block access to communications that may harm BackupBob, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which BackupBob may take such action include, but are not limited to, actual or potential violations of BackupBob's Terms Of Service.

BackupBob reserves the right to change this Privacy Policy without notice and you should review it occasionally to keep up to date on changes.